We take your safety seriously

Brillr is focused on maintaining a high standard of personal security for our members. We work proactively to create tools and policies that help our community thrive – whether you’re buying or selling. Here’s what you should know about our key safety processes.

Buyer protection

When you pay through Brillr, our mandatory Buyer Protection is applied to your order. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Buyer Protection costs 7% of the purchase price.

Refund policy

We’ll issue a refund if your item is never shipped, arrives damaged, or is not as described. You have 2 days to submit a claim. Unless agreed otherwise, the buyer covers return fees. Find out more about Brillr’s refund and returns policy.

Safe payments

All Brillr payments are encrypted. They’re handled by our trusted partner Stripe, whose secure technology makes sure money is sent and received safely and reliably.

Our support

You can reach out to us 24/7 and expect a reply within 48 hours. Our team will see every issue through to its resolution.

Platform security

Anti-spam tools

We proactively run systems that spot inappropriate content. Much like the spam filters in your email, they work to automatically block suspicious content in messages.

Data protection

We take your privacy seriously. For detailed information on how we handle your personal data and what rights you have in this regard, please read our Privacy policy..

We help build trust within our community

Communicate

Brillr’s secure messaging tool helps you find out every detail about the item you’d like to purchase. You can message any member – just remember that you’ll instantly increase their trust in you by being polite and considerate.

Review

Brillr members can leave feedback for each other only after a completed order – so the feedback you see on people’s profiles is based on actual experiences. Take a close look at the feedback left by other members, and remember to leave feedback after an order to receive it in return.

Your profile

Fill out your profile with information – being proactive increases trust, which can also give your sales a boost.