What shipping options are available on Brillr?
Hermes shipping You’ll receive a prepaid shipping label and you’ll have to drop the item off at a Hermes ParcelShop. Parcel tracking updates automatically on Brillr. Brillr provides you with parcel compensation of up to £25. Parcel will be delivered to buyer’s shipping address Custom shipping You may also use a shipping option of your choice. You’ll need to add shipping cost when you upload your item. You’ve got to be precise, as you will neither be able to change the custom shipping option nor the postage price after your item is sold. Make sure to check if your chosen shipping company provides any parcel compensation.
How does custom shipping method work?
1. Choose a shipping company which provides tracked shipping 2. Check the weight and dimensions of your item and find out the price of its delivery with your chosen shipping company - keep in mind that you’ll get paid only for the amount you've entered when uploading your item. You won’t be able to change the shipping method and its price after your item is sold! 3. During uploading your item at pricing screen check “shipping included” option, you then add shipping cost with product price
Changing your shipping address
1. Click on the profile icon 2. Select Account Settings
3. Choose Delivery Address
4. Edit and save changes
Brillr Refund Policy
Is significantly not as described Never arrives
Is damaged in transit
Is cancelled by Brillr
Is manually cancelled by you (before the seller sends their item) or by your seller (after you submit a claim)
2 days to submit your claim
Find mutual agreement with the seller
You can keep the item and ask us to release your payment to the seller. You can return the item, we’ll refund you.
Receiving a refund
When can I change shipping options as a seller?
Who pays for shipping?
Packing an item
1. Use sturdy packaging: it’s best to use outer packaging that is sturdy and strong, ideally a cardboard box. 2. Attach the shipping label properly: the label and, especially, the barcode should be stuck on a flat surface. Sticky tape should not cover the barcode, even if it’s transparent. . This will prevent various shipping issues.